By Ebuka Goodluck ABNews December 20, 2025
The Federal Competition and Consumer Protection Commission (FCCPC) has unsealed the headquarters of Ikeja Electric Plc following the company’s commitment to comply with remedial measures over consumer rights violations.
In a statement issued on Friday, December 19, 2025, the Commission said the decision followed a binding undertaking by Ikeja Electric to address complaints referred to it and to adhere strictly to agreed timelines.
The headquarters of Ikeja Electric had earlier been sealed on December 11, 2025, after the company failed to comply with a directive issued by the Nigerian Electricity Regulatory Commission (NERC). The directive required Ikeja Electric to unbundle a Maximum Demand electricity account into 20 individual accounts for a customer who had reportedly been without power supply for more than two and a half years.
According to the FCCPC, Ikeja Electric has now undertaken to resolve all outstanding consumer complaints escalated to it by the Commission. The Commission warned that any breach of the undertaking would attract renewed and possibly more severe enforcement actions under the Federal Competition and Consumer Protection Act (FCCPA) 2018.
Reacting to the development, the Executive Vice Chairman and Chief Executive Officer of the FCCPC, Mr Tunji Bello, said the Commission’s intervention was necessary to ensure compliance with the law and protect consumer rights.
“Our responsibility is to ensure that consumers are treated fairly and that service providers comply with lawful decisions and directives. Enforcement is not an end in itself. Where compliance is achieved and credible commitments are made, the Commission will respond appropriately,” Bello said.
He added that the outcome reflects the FCCPC’s balanced regulatory approach, noting that while the Commission acts firmly where consumer harm persists, it is also prepared to de-escalate once enforceable compliance is secured.
“We intervene decisively where consumer harm persists, and we de-escalate where enforceable compliance is secured. What remains constant is our duty to protect consumers and uphold regulatory accountability,” he said.
The statement was signed by the Director of Corporate Affairs at the FCCPC, Ondaje Ijagwu.
